We strive to ensure your satisfaction with every purchase. If you are not completely satisfied with your order, you may return eligible items within 30 days of receipt, subject to the following conditions:

1. Eligibility: Items must be unused, in their original condition, and include all original packaging, tags, and accessories. Certain items, such as personalized products, perishable goods, or items marked as non-returnable, are not eligible for return.
2. Return Process: To initiate a return, contact our customer service team at [insert contact information] to obtain a Return Authorization Number (RA#). Returns without an RA# will not be accepted. Please package the item securely and include the RA# with your return.
3. Return Shipping: Customers are responsible for return shipping costs unless the item is defective or was sent in error. We recommend using a trackable shipping method, as we are not liable for lost or damaged returns.
4. Refunds: Once your return is received and inspected (typically within 5-7 business days), we will process a refund to your original payment method. Refunds exclude shipping fees unless otherwise stated. Please allow 3-10 business days for the refund to appear in your account, depending on your payment provider.
5. Exchanges: If you prefer an exchange, please indicate this when requesting your RA#. Exchanges are subject to product availability.
6. Defective or Damaged Items: If you receive a defective or damaged item, please contact us within 7 days of receipt. We will arrange for a replacement or refund, including any associated shipping costs.